We aim to send out your ready item/s within 48 hours / If you have ordered an preorder item/s, kindly note that it is a pre-order and the estimated arrival date as well as current status are as stated on the website under product details / Preorder items might be subjected to unexpected delays especially during this covid period so we strongly advise customers to order only if you are willing to wait / Once arrived, packed & dispatched from our warehouse you will receive another notification email stated "A shipment from order # is on its way" / In the event that the arriving soon item is cancelled, you will be notified via email and a refund will be made to you accordingly within 30 working days / If you have ordered both in-stock and arriving soon item in the same order, please note that we will dispatch your in-stock item/s within 48 hours / Your arriving soon item will be dispatched in a separate parcel.
We ship worldwide / Shipping rates is calculated upon checkout / Shipping is fulfiled by Singapore Post / Once the order has been shipped, you will receive another notification email stated "Your order is on its way” / You can contact us at email@example.com if you want to retrieve your tracking number / For extra shipping insurance, please contact us / Note, that we are unable to calculate or cover any local taxes or import duties that may apply depending on your location.
If you wish to return or exchange an item(s), please email firstname.lastname@example.org within 7 days of receiving your order / Items will not be accepted for return without pre-authorization / Items should be returned in their original packaging to ensure that they are adequately protected in transit / We strongly recommend that you send returns by recorded delivery and obtain proof of postage, as we cannot take responsibility for items lost or damaged in transit / Once returned you are entitled to receive an exchange or refund, which will not include the cost of the original postage and packaging / We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition / These terms do not apply to discounted items.
We have made every effort to display the items’ color and characteristics as accurately as possible / However, computer monitors may vary
What is MDS Subscription
The MDS Subscription is a monthly subscription service that gives you greater savings and flexibility picking your wardrobe's next star piece / Receive credits that can be redeemed for clothes, accessories or shoes regardless of price.
How much does subscription cost
There are 3 MDS Subscription tiers available:
P29 - $29 for $50 credits a month
Duo - $49 for $100 credits a month
Ensemble - $99 for $200 credits a month
When will I receive my subscription credit
MDS Subscribers will receive new credit(s) in amounts corresponding to their plan tiers every 30 days from the date of subscription.
How do i redeem my subscription credit
After u login, on the left bottom of your accounts page, you will see a subscription credit box. To use your credit on any full-priced items, simply copy and paste your subscription credit code upon checkout.
What if i redeem my subscription credit for a lower value item?
If you i.e. redeem a $50 credit for a $30 item. Your remaining $20 credit will be reflected in your account & can be used to offset your next purchase.
If I redeem my credit but I wish to return the item, what would be the exchange value?
We will be issuing you a refund in the form of the credit that you used back to your account which you can redeem for other items.
Are credits transferrable / standalone?
Each MDS Subscription is tied to one account and its registered payment card, and credits accumulated are non-transferrable. Credits cannot be stack with one another & cannot be use with any other discount codes, gift codes or to offset shipping fee.
Are there any additional fees associated with the monthly MDS Subscription charge
The MDS Subscription only charges the monthly subscription fee, which may or may not include local tax depending on your location / Some financial institutions add additional transaction fees for foreign transactions / These fees are charged by your bank, so if you have questions, please contact your financial institution.
Can I own more than 1 plan
Yes. You can customize multiple plans under 1 account.
How do I see my MDS Subscription billing history
You can log into your account under manage subscription.
Can I change my subscription plan
You cannot upgrade / downgrade your plan.
How do I cancel my subscription
Please contact us at email@example.com 48 hours to cancel before your next subscription cycle starts.
Contracts & early termination
Minimum subscription of 3 months / In the event of an early termination, you will be required to pay for the difference of subscription price and retail price at the date of purchase.