FAQs

All new items are made to order from the date that pre-orders are closed. Pre-orders are open for 1 week.

Once pre-orders close, we'll begin to start making fabric with our partnered mill. Once the fabric is made, we'll ship it over to our cut & sew factories. Here, they begin to take on their final shapes and colors, to be topped off with the fine details at the end. These then get packed and sent over to us, where we'll begin to start sorting & shipping things out to customers.

The current estimation is 8-12 weeks for completion of this process, but please note that this is our best estimate at the current time. It could be sooner, and we’ll do our very best to keep it within the quoted time frame and will ship them out as soon as we receive them!

Many people don't know, but making clothes is one of the most wasteful processes if not done mindfully. One of the ways to reduce the footprint of potential waste is by making sure that there is no overproduction (saving literal waste) or underproduction (using more resources inefficiently to make up for what was underproduced).

Pre-orders are a common way of getting an idea of exactly how much of what to make. It unfortunately makes it so that a customer will have to wait a bit longer than usual to get their hands on a purchase, but there is some beauty in the fact that every piece will have been made intentionally for a specific person, and that's all that will ever have been made.

Factories and manufacturing partners also often have minimum quantity requirements that have to be met in order to provide costing. Pre-orders allow the factories to make the perfect estimations in order to help minimize material costs and waste liability.

You will receive an order confirmation email within 24 hours of placing your order and a follow-up message with tracking information when your order ships. If you don’t see either of these, please check your spam inbox and feel free to reach out to help@mds.store as needed.

Once inventory is received, processing an order will take 1-3 business days. Please allow for 1-2 additional days of processing during the holidays.

Singapore domestic shipping will take 2-4 business days and international shipping will take an estimated 7-10 business days.

Because all products are made to order, we will do our best to accommodate size exchanges but this is based on the availability on a case-by-case basis. All returns are via store credit & shipping charges relating to returns are borne by you. Pls drop us an email at help@mds.store